Store to Door (S2D) partners with 500 volunteers a year to take client grocery orders over the phone and enter it online, shop customer grocery orders, and provide administrative support. In an effort to stream line their systems and improve their customer service, Store To Door has made updates to it’s online order taking system and has added tablets to shopping. Store To Door is a nonprofit grocery shopping and delivery service for senior 60+ years old in the seven county metro area.
Store To Door recently updated its online order taking system -Volunteer Order Takers are assigned four seniors, calling two one week and two the next week. Order Takers use their own phone and computer/tablet to connect to S2D’s online/internet ordering system. The grocery ordering system has comprehensive list of Cub grocery items. Orders are entered into the system while the senior tells their grocery order over the phone. Volunteer Order Taker Julene notes “S2D staff listened and learned what is needed to make this [the order taking] process even better.” This Virtual Volunteering makes it easy to volunteer at home, during a lunch break or in any other location where you have online access. Because of the dangers of snow & ice, Store To Door adds over 200 clients in the winter months which means they need 50 additional volunteer order takers. Order Taker Training is scheduled for Monday, November 9 1-2:30 p.m. or Thursday, November 19 6-7:30 p.m. at Store To Door’s offices in Roseville. There is a current need for Order Takers who can call clients on Sundays, Mondays and Fridays.
Store To Door is also busy training volunteer shoppers to use tablets as they shop client orders – Volunteer Shoppers use an electronic tablet to fill individual grocery orders during a shift at one of five Cub Foods locations (Bloomington, Crystal, Maplewood, St. Anthony, or St Paul). Shopper shifts begin at 6AM and end about 10AM, Tuesday-Friday. Volunteers do not pay for groceries nor do they deliver them to clients.
If you are interested in attending an order taker training or would like to learn more about volunteer shopping and other volunteer experiences at Store to Door please contact Carolyn Swenson, Volunteer Program Coordinator at 651-642-1892 or [email protected].